I've seen mention before of 'replacements', but honestly, I'm not sure which thread or link or anything it is...
I must say, right now I'm of a mixed mind for these miniatures. The sculpts are awesome, generally good paint jobs (and I understand it's -hard- to paint tiny details like eyes on a humanoid mini)...
Out of three packs I've gotten, I have received broken miniatures in two. Specifically; a Reefclaw was missing an arm (it didn't look broken as much as simply...missing.. I could see the little hole the arm piece was obviously supposed to be slotted into). In my last box, I got an Air Elemental that was broken off from its base; and Caedimus (named derro) was broken off at the ankles in what looked like a clean cut through both.
My poor reefclaw is stuck with no arm (it wasn't loose in the box, it just wasn't there), and I -can- use some gorilla glue and fix up the other two... I'm mostly disappointed. Again, the sculpts, colors, and everything else are great... but there's part of me that feels if I'm going to have to glue and attach everything, what's the point of getting the pre-painted, pre-assembled minis in the first place.
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Sounds to me like you had some bad luck. In my experience, having bought one of each case that's been released, the number of breakages has improved over time. In fact, I had as many broken minis in my last case as you've had in the three boosters you bought (and mine were easily repaired).
If you have a low tolerance for breakage, buying singles is the way to go.
-Skeld
This used to be a far bigger problem. Nowadays with all the bubblewrap, I think breakage has been reduced to almost zero. I've not had any broken mini's in the new sets in any case.
New sets might be the issue. My first set was Legends of Golarion, and the other two were both Shattered Star; the packaging left a bit to be desired.