Trouble adding item to pending order....


Customer Service

The Exchange

Want to add the new Pathfinder Battles Iconics set to my current pending subscription order (3421423).

When I go to checkout, it almost always goes directly to the "confirm order" page. I try to go to the shipping page to specify that I want it added to a pending order, the page is essentially blank. The payment page says that it will be added to Order 3362849, which I already received a little over a month ago.

Apparently, my account is locked into adding things to a previous order. Please advise how we can fix this. I thought it might be a cookies issue so I tried using a different browser, same behavior throughout.

Lantern Lodge Customer Service Dire Care Bear Manager

Iconics #1 isn't expected to ship with the January order. I've added it to your sidecart where it should ship with February.

The Exchange

Excellent. Any luck with figuring out why the Pathfinder Advantage wasn't applied?

Lantern Lodge Customer Service Dire Care Bear Manager

I made sure the discount got attached to the item. You should be all set now.

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