missing combat pad order


Customer Service

Dark Archive

I ordered a combat pad, submitted October 30, 2014. To be shipped to my address and it never made it. When I could track the package it ended up in Texas, far from Iowa where my address is.

order number: 3349604

I moved into a new house December 20th, which is why I haven't posted sooner. Still in Mason City, the forwarding address should catch it if it's sent to the right city.

Lantern Lodge Customer Service Dire Care Bear Manager

Looking at the tracking now, it is showing Iowa, however, even giving time for forwarding it should have arrived. I've set up a replacement for your order, I have suspended the order until you have a chance to update the address to what it should be. Once you have done so, let me know and I can send the order on its way to you. If you are unable to update the address online, just reply to the email confirmation for the order with the correct address and we can update the order for you.

thanks
sara

Dark Archive

I updated the address on the order. It should read an address starting with 1203 now.

Thank you! ^^

Lantern Lodge Customer Service Dire Care Bear Manager

We will get it shipped as soon as possible. If the original does still show up just let us knows.

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