Order 3415483


Customer Service


Hi, I purchased a digital novel through Paizo.com and I have been billed three times for it at $6.99 each time.

Who should I talk to about this?

Regards,

Ed

Lantern Lodge Customer Service Dire Care Bear Manager

From our credit card processor's site it looks like two of the transactions are unsettled authorizations, with unsuccessful attempts made at settling them, however its a little different view than I usually see so I am not 100% sure these two were not actually settled. I've sent in reversal requests for those two transactions. Please keep an eye on your account and if two of the transactions do not expire and/or disappear from your account within two business days let me know and I will escalate the issue with our credit card processor.

thanks
sara marie

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