AP #78 falling apart

[j b 200]

My copy of City of Locusts, AP#78, is almost completely separated from the cover. The binding is also coming apart, with pages falling out.

[Sara Marie]

I am not seeing this item in your order history, if you placed it through paizo.com, can you let me know the order number?

If you purchased it through another retailer, the first step would be to contact them. If you have a defective book they should be able to exchange or refund you and then in turn, get an exchange or credit with their distributor (thus having the defective product "come back" to us the same way it went out). If they are unable or unwilling to help, please shoot us an email at [e-mail].

thanks
sara marie

[j b 200]

Order 3005149

[Sara Marie]

I've set up a replacement for this order. Sometimes a book will go through the printing press and not get the right amount of glue for the binding which can lead to this. One thing that some customers have found helps is to crease the cover on the crease lines about a quarter edge from the spine, this helps prevent the spine from cracking.

[j b 200]

I have preordered the Strategy Guide (Order 3401492), can this ship with that book, so I can save on shipping? Thank you for the prompt response.

[Sara Marie]

The replacement won't cost you any additional shipping. Because the Strategy Guide is still a month away from release, we'll ship it now so you don't have to wait.

[j b 200]

You guys really do make it a pleasure sending you my money.