I tried to make an order on Saturday night for two Kyoudai Games pdfs. The website said it needed to be reloaded at one stage in the process. I was charged the $23.00 on my visa but was not given the pdfs. They still appear in my shopping cart.
Cant wait for customer service to open at 10am (what a great starting time) but thats still almost 3 hours for me.
(* this post is not an upset rant. I figure the web team would want to have examples of issues like this happening on this system. Im sure it will be worked out with customer service.)
Customer Care rocks!
The issue was mine (who else hates address verification issues!) but I have a copy of the pdf I was looking for in time for my birthday gaming session!
Thanks to Customer Care Reps I spoke too (although I didnt record your names)