Hello there, Paizo Customer Service. As I review the Customer Service portion of the forums it seems like there are a good number of orders that are pending. Notwithstanding, I just want to confirm that there is no problem with my order (Order 3199827), maybe waiting for the arrival of a book that was not immediately in stock. Here I am thinking that this might be the case with the The Lords of Gossamer & Shadow. I guess the upshot here is that I haven't received my physical books and hope that these will be shipped out shortly. Please let me know what the status is with the order. Thank you so much for your assistance with this. Take care.
Dave
Customer Service She-Hulk
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Hello DragonValor,
I've taken a look into your order #3199827 and it seems that your hunch was right. The Lords of Gossamer & Shadow book is currently on backorder, and the rest of the order is waiting on it to be restocked. Would you like me to move the book to a new order to pend by itself so that the rest of the order may be shipped? Or would you rather leave the whole thing alone and have it ship together when we get more of the book?
Either way, let me know and I should be able to get it taken care of for you. Please don't hesitate to ask if you have any further questions or concerns.
Thanks!
Katina
Hello DragonValor,
I've taken a look into your order #3199827 and it seems that your hunch was right. The Lords of Gossamer & Shadow book is currently on backorder, and the rest of the order is waiting on it to be restocked. Would you like me to move the book to a new order to pend by itself so that the rest of the order may be shipped? Or would you rather leave the whole thing alone and have it ship together when we get more of the book?
Either way, let me know and I should be able to get it taken care of for you. Please don't hesitate to ask if you have any further questions or concerns.
Thanks!
Katina
Katina, thank you for getting back to me. I really appreciate it. To respond to the options above, yes, why don't we split the order up and send on the available books now and send on the Lords of Gossamer and Shadow book when it arrives in from backorder. Thank you for being flexible with this. Hope you have a great day. Take care. Dave
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Customer Service She-Hulk
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Hi Dave,
I've got your backordered book in it's own order now, and the rest of your stuff should be processed for shipping shortly. Please let me know if there are any further questions or concerns that I would be able to help out with.
Thanks, and have a great weekend!
Katina