Pending Order 3306937

[Oarwind]

I have a pending order since 1 Oct 2014. I was wondering why it was still pending. I also sent an e-mail to customer service on 9 Oct stating the same thing which I have also not received a response.

[Katina Davis]

Hello Oarwind,

I apologize for the delay in response to your inquiries. We've had a bit of a backlog in our email inbox recently and have been unable to get to yours as of yet.

After looking into your order #3306937, it seems that it was just caught up in the mass of Great Golem Sale and Subscription orders that our warehouse is sending out right now. Nothing seems to be wrong with the order that I can tell right now, we've just got a very big queue to get through. I've taken the liberty of nudging your order along a bit so that hopefully it will get out of here a little bit more quickly. We do not have an exact timeline for how long it will take the warehouse to get to it, but they should send you a shipping confirmation email once it is processed.

Please let me know if there are any further questions or concerns that I would be able to assist you with in the meantime, and I would be happy to do so.

Thanks!
Katina