Had to change billing info, how soon before I get "will ship soon" email?


Customer Service

Liberty's Edge

I got a new debit card from my bank, the old one I had on file no longer works. I got a payment declined email yesterday because I forgot to change the card info.

I just updated the info. When can I expect the "shipping soon" email?

Paizo Employee Customer Service She-Hulk

Hello CapeCodRPGer,

Looks like your order has got the updated payment method on it, so it should be ready go to. We're already in the process of shipping subscription orders, and we generally allow a 2 week window to get them all processed. Once yours is processed, you should get your email.

Please let me know if there are any further questions that I can help you with.

Thanks!
Katina

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