Hello, i have sent you 3 emails since 12 days ago about the order 3230532, regarding the possibility of the removal of an item that takes too long to ship, compared to the others in the same package. Any update would be welcome.
Quality Assurance Axiomite
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Greetings Darth,
I've moved the two dice sets that are currently not in our warehouse to be shipped to you once they arrive, marked for free shipping.
This has freed up the rest of your products to ship out immediately, and you should receive a shipping confirmation email for them shortly. You should have received a confirmation email for both pending shipments so you know the contents of each.
I apologize that we weren't able to get to your email sooner, recent events have backlogged our inbox pretty badly, and while we're working to address everyone who emails us, it is taking us some time to do so. Please let me know if I can assist you with anything else and I'll be glad to do so. Thanks!
- Erik Keith
Thanks for your rapid feedback!