Subscription Order #3234647

[villadelfia]

It came up as payment declined, the credit card on file is the only card in my family, so it will have to suffice. It also works everywhere else.

EDIT: I've updated the shipping and billing address to the name on the card (which is my mother's). Please advise if this worked, and if not tell me in detail why it's still being declined.

[Erik Keith]

We were able to get a successful authorization with your updated payment information, and your order should be added to our outgoing shipping queue in the near future.

You should receive a confirmation email from us as soon as it ships from our warehouse!

- Erik Keith

[villadelfia]

Erik Keith wrote:

We were able to get a successful authorization with your updated payment information, and your order should be added to our outgoing shipping queue in the near future.

You should receive a confirmation email from us as soon as it ships from our warehouse!

- Erik Keith

Ah ok, I suppose it was the name on the billing address?

[Erik Keith]

I'm not entirely sure, our credit card processor is very stringent about having the correct information for your billing address, any sort of mismatch can cause it to reject it. Without being able to look at whats on your banks website its difficult to discern what may have caused it.

If you do have any trouble in the future make sure to let us know so we can be of further service. :)

- Erik Keith

[villadelfia]

As long as I keep the billing address with the correct name, can I change the shipping address as I please?

[Erik Keith]

Absolutely. You should be able to update your billing address on your My Payment Methods page at:

https://secure.paizo.com/paizo/account/payment

You should be able to add a new payment method using the same information as the previous one, using a different billing address than before, and have the package retain its original shipping address.

Let me know if I can be of further service. :)

- Erik Keith

[villadelfia]

I think you misunderstood.

I left the billing address as is, with the name that's on the card. I changed the shipping address to have my name on it, because the person in whose name the credit card is, is rarely home to sign for packages.

If you check the order you'll see what I mean. I think it should still work this way, right?

[Erik Keith]

Ah sorry I misunderstood that, you can indeed have the package ship anywhere as long as the correct name is on the billing address.