Paizo Order # 3147172


Customer Service


Few days ago i made an order but I saw on your site that my paiement is in "payement authorization" status.

What does it mean ?

Do you waiting the bank acceptation ?

I lived in France.

I send you 2 email without answer.
the authorization seems to expire Friday 13.

Thanks

Regards

Lantern Lodge Paizo Customer Service Algorithm

Greetings Teddy,

We have more information on our billing practices here. With physical products we do not charge until they ship, however when an order is placed an authorization, or temporary hold on the funds will be created. When the order is charged the funds will usually be taken from this amount, but if the order goes too long without being charged the authorization will expire and the funds will become available for use again.

Let me know if you need more information!

- Erik Keith

Community / Forums / Archive / Paizo / Customer Service / Paizo Order # 3147172 All Messageboards
Recent threads in Customer Service