Bug affecting some users with transfer from Paizo to Goblinworks

[Ryan Dancey]

We are aware of a problem that was, but is no longer affecting some users who transferred their data from Paizo to Goblinworks in the past couple of days.

This error caused us to process an incomplete record for account data. In a limited number of cases, we received malformed usernames and no email address data.

We have a planned fix for this issue, but it will take a couple of days (and it's a 3-day weekend) before the fix can be implemented. So in the meantime I wanted to let the community know that we are aware of the problem and are working to fix it.

This error sometimes (but not always) caused the username we received to be the part of your email address before the "@" symbol. So the system would have received username "rsdancey" in my case if I had used the email address "[e-mail]". Whatever the user did use as a username was lost.

If you try to log into your account and you can't get the username to work, try using the first part of your email address instead.

We will likely have a process in place for users affected by this bug to change their usernames as well but until we have that process sorted, I'm not giving an ETA on it.

If you log into your account and you see a red banner message that says we have no email on record for your account, please go to the Account page and provide one. If we have no email on file for you it will be harder than normal to contact you to resolve future difficulties.

In the interim, if you are having this issue, and you have a critical need to log in before we deploy a fix next week (and right now that is pretty much "I need to start a Guild for the Land Rush", and not much else), please email [e-mail], tell me you are asking about this specific problem, and I will work with you to get the account updated. I will only be able to do that today and tomorrow. Over the weekend and the holiday no changes will be possible.

We apologize for the inconvenience, and thank everyone for their patience.

RyanD

[Ravenlute SBC _Prophecy_]

This is important, so bumping to keep readers informed.

[Dragonpriest]

I haven't been able to find how to migrate my data from Paizo to Goblinworks, am I just blind or is there no obvious link to do so?

[Ryan Dancey]

You need to access the Pledge Manager on paizo.com. Log in on paizo.com, and click the "My Account" link at the top of any page. Look for the "My Pledge Drives" section. Click the "View or Claim Kickstarter Pledges" to continue.

[Caldeathe Baequiannia]

And may I say, despite my frustration and impatience, the staff showed immense patience in handling it for me quite quickly.