Disappointingly my latest order from Paizo arrived damaged. In the one box containing Inner Sea Gods and Mummy's Mask II, the Inner Sea Gods book had a folded and ripped page 177. The box appeared undamaged. The other package, a card envelope containing Inner Sea Combat,Undead Slayer's Handbook and Alchemy Manual arrived a day later but showed water damage and some tearing on the outside. Inside the Inner Sea Combat had water damage to the cover, spine and rear inner pages. The Alchemy Manual had suffered minor water damage to the top edge of its pages. Is there anything that can be done about this?
Paizo Customer Service Algorithm
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It sounds like your books were blessed by Gozreh, much to both of our dismay.
I have set up a replacement copy of the two water damaged books to your sidecart to be reshipped to you with your next subscription shipment.
If you would like to review your sidecart and confirm that everything looks correct you should be able to do so on your My Account page.
I have also set up a replacement copy of Inner Sea Gods to be shipped to you with your next subscription shipment, but if you would prefer I can reimburse you 25% of its purchase value in store credit for its non mint condition instead. Let me know if I can be of further service. :)
- Erik Keith
Great! I'll take the replacement copies for all 3 damaged items thanks. You guys are terrific. :)