Preorder Question


Customer Service


Hello Paizo CS,

I have 3 pre-orders and i just wanted to make sure that they are set up to ship with my subscriptions, not on their own. I'm still new at ordering from you guys and not to sure about how to fully do things yet lol. The orders are:

3058017
3064737
3084966

Thanks,

Matt

Paizo Employee Customer Service Representative

Hello Misfits,

The best way to make sure that something ships with your subscriptions is to place it into your sidecart. The item will just hang out there until it is ready to ship, and then it'll attach itself to an order that is preparing to ship. For more info about the sidecart, you can visit the FAQ here.

So, I just wanted to confirm that I made the right changes and that these were the correct items to move to your sidecart.
3058017 - Pathfinder Roleplaying Game: Strategy Guide Hardcover
3084966 - Pathfinder Flip-Mat: The Emerald Spire Flip-Mat Mega-Pack Print Edition

As for the third order (#3064737), this item was unsubmitted, and it was a free PDF. As soon as I submitted the order, it was fulfilled and you should have received the PDF to your account.

If you check into your account and anything seems off, please let me know and I will make sure to fix it right away. Otherwise, just let me know if you have any other questions or concerns for me.

Thanks!
Katina


Hello Katina,

Thank you for doing that for me, the third order i must have miss typed it was actually order #3064733 for the Pathfinder Module: The Emerald Spire Superdungeon (PFRPG) if you could add that to my side cart as well that would be great.

Thanks again,
Matt

Paizo Employee Customer Service Representative

Hello Matt,

I've moved the Emerald Spiral Superdungeon to your sidecart and you should be able to see it in there now on your account. Let me know if there's anything else I can do, and I'll be glad to help.

Thanks!
Katina


Hello Katina,

Thank you very much for your help. Hope you have a great day

Thanks again,

Matt

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