Subscription Error


Customer Service

Sovereign Court

Hello,

I cancelled my sub to the campaign line because I don't want to pay shipping for the Inner Sea Gods hardcover.

Then, I restarted my sub with Occult Mysteries... and the Inner Sea Gods hardcover was dropped onto my subscription again!

How many products do I have to skip buying before I can subscribe without having the hardcover foisted on me?

Please cancel my sub to the campaign setting line. Again.

Could I get an email or something when it is safe to renew my subscription?

Geraint


This may be a display error - I've seen a few people with issues about the current subscription item being displayed when they're sure they asked it to start with the next one along, it seems the recent changes may have caused a glitch with this.

Alternatively, it may just need them to manually remove that one item from the subscription to force it to start with the next one, rather than having to cancel+restart and risk it happening all over again.

Sovereign Court

[waves hand in the air]

Hello, I hope I haven't been missed!

Paizo Employee Customer Service Representative

Hello GeraintElberion,

I've checked into your account and it looks like Inner Sea Gods was successfully cancelled from your recent order. Occult Mysteries looked like it was cancelled in your account, but I thought that this may be a display error, so I made sure that it is now pending and Inner Sea Gods is nowhere to be seen.

Please verify that the correct changes have been made on your paizo.com account and let me know if anything seems off. I'll be sure to hop in there and fix it right away. I apologize for the delay, but your patience is very much appreciated.

As always, if there is anything else I can help with, please just let me know.

Thanks!
Katina

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