Orders 3082311 and 3058568


Customer Service

Grand Lodge

I'm having two problems here. I had a payment method declined issue that I thought I resolved by just removing invalid payment methods from my account. The cards switched to pending but the AP subscription still says declined, and won't let me try the payment method again. Anything that can be done about this?

Thanks very much in advance!

Lantern Lodge Paizo Customer Service Algorithm

Greetings Shicil,

Order #3058568 looks to be good to go, our system should add it to our shipping queue in the near future.

Order #3082311 is actually an error on our side, the system didn't assign a payment method to the order when it generated it, resulting in an empty field, and the subsequent failure notice. I've fixed this, we should have your orders shipping soon.

I've actually merged these two orders together as well to try and save you a bit on shipping, you should get an email from us as soon as they ship. :)

- Erik Keith

Grand Lodge

Thanks a ton, Erik! Both for the solution and the speedy response! =)

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