Mummy's Mask Book 1 coming apart

[Psyonis]

Hello, My copy of Mummy's Mask is coming part at the spine, the first few pages are coming out on the top of the book. This will only get worse upon rereading/running it. What are my options to have this issue adressed?

[Erik Keith]

Thanks for bringing this to my attention Psyonis, I've set a replacement copy to your sidecart to be shipped to you with your next subscription shipment later this month. If possible could you send a picture of the current book to [e-mail]?

The Adventure Path books have vertical scorings that run the length of the books spine. Bending the books cover along these lines should significantly increase an APs lifespin, as it distribute the pressure exerted on the books spine when opened.

[Psyonis]

Erik Keith wrote:

Thanks for bringing this to my attention Psyonis, I've set a replacement copy to your sidecart to be shipped to you with your next subscription shipment later this month. If possible could you send a picture of the current book to [e-mail]?

The Adventure Path books have vertical scorings that run the length of the books spine. Bending the books cover along these lines should significantly increase an APs lifespin, as it distribute the pressure exerted on the books spine when opened.

"Hey, I'll just leave it work today, since I'll be reading it at work all week, I won't need it tonight..."

I will take a pic and email it tomorrow!

Thanks for prompt response / resolution!

[Psyonis]

sent, please confirm recieved, thanks again!

[Erik Keith]

Email received, thanks for getting back to us so quickly!

[Garret Candoor]

I too have had problems with my AP Mummy's Mask coming apart after 1 week. I hate to piggyback on this thread but didn't notice it till today. Can something be done as well I will be happy to send any pictures you want.

[Erik Keith]

The first step you'll want to take it so let the merchant you purchased it through know that you received a defective copy and seek exchange for a mint copy. Most retailers will be glad to replace a defective copy, however if you find that they are unable or unwilling to assist you please let me know.

If you ever have any trouble make sure to start a new thread in the customer service messageboards, a thread with only 1 post is nigh guaranteed to get our attention, posts on resolved issues /can/ get overlooked by accident, although we're pretty good at following up. :)

- Erik Keith