Order 3038809


Customer Service

Grand Lodge

Good evening;

I'm looking at the postage on this order and it concerns me. 2 items, 2 lbs., Std postal deliv., and $19.49 shipping? Is the shipping correct??? I'm just not seeing how it suddenly jumped more than twice the price for shipping. I realize that it's already shipped and too late to cancel, but is this a new rate that I can expect in the future? If it is, I'm going to seriously have to rethink whether I am willing to keep subscribing (or ordering) in the future. Sorry, but that was a third of the total price of the order.

By comparison:

Order #2991077 was 2 lbs., std. postal, and $8.29;

Order #2966181 was 1lbs, SPD, and $6.39;

Order #2921588 was 1lbs, SPD, and $6.93;

Order #2916336 was 3 lbs, SPD, and $8.28 (GURPS hardcover plus subscription PF)

Lantern Lodge Customer Service Dire Care Bear Manager

Yup, your shipping was supposed to be $8.28.

Would you like the refund for the excess (-$11.21) shipping back to your payment method or as store credit?

thanks
sara marie

Grand Lodge

Whew, thanks Sara! You can just put it in store credit. I'm sure I'll put it to good use fairly soon!

Lantern Lodge Customer Service Dire Care Bear Manager

You now have $11.21 in store credit. Enjoy!

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