I placed my order 18 days ago but it's still pending. I've inquired about this before, but I was told 6 days ago that it was "about to ship". It has not yet and I'd like an explanation about the hold up and a firm idea of when my order will be ready to go.
I just took a look in the system and it appears that your order should have left our warehouse today. You should be receiving a confirmation email shortly. Please let me know if you have any further questions or concerns.
