Adventure Path Subscription Issues

[Lucio]

I'm posting here as I'm overseas and am not having a lot of luck with the service representatives via email. Order reference is 2961920

I took out a subscription on the 14th February, due to start with #79 and so far I've still had no sign that the delivery process has been started. The item disappeared from the "sidecart" over 3 weeks ago and no sign of despatch.

All I keep getting told is that there are non-specific "technical issues" and I keep getting promised resolutions that haven't happened.

I'm concerned because my subscription page shows the first issue as being #80 which will be pointless and Paizo's representatives have stopped responding to my requests for an update, the last contact recieved was on 13th March.

I'm at the point where I want to forget about the whole idea, I don't like being antagonistic but I'm running out of patience with the whole process. It's not the first time I've had orders from Paizo that were late being despatched (nearly a 4 week wait during the Great Golem Sale) and its making me want to stop buying their products due to a lack of faith in their despatch process.

[Katina Davis]

Hi Lucio,

I apologize for the delay in response to your question, the nature of the "technical issues" we've been experience have the tendency to morph; as we fix one thing, something else will crop up. We're working on getting them all tamed as they appear. There are a lot of emails and calls flooding in at the moment, so it is taking us a bit longer than usual for us to get to everyone. We very much appreciate your patience during this process, and apologize again for the delay.

I looked into your order, and for some reason the system had not submitted it properly. I have fixed this and submitted your order, and brought the paperwork down to the warehouse myself. Adventure Path #79 should be shipping to you shortly!

Thanks again for your patience, we're working hard to continually make the process run more smoothly. Please let me know if you have any other questions or concerns.

Sincerely,
-Katina

[Lucio]

Thanks Katina, order confirmation has been recieved and looks correct.