Order #2704794

[Draco Bahamut]

My order for the Flipmat Seedy Tavern still pending, since its in such state for so long time, can i ask if there is something wrong ?

[Erik Keith]

Greetings Draco,

Reviewing the order it shows that it was shipped bundled together with order #2816334 and should have left our facility October of last year. Could you see if you received it as part of that shipment? As soon as I hear back from you I'll be glad to assist you further. Thanks!

- Erik Keith

[Draco Bahamut]

I am sure that i didn't receive it yet, and it show as still pending on my order historic. At the time i remember that i received a e-mail saying that it got out from order #2816334 because the product got late on the warehouse or something, but i am not really sure.

[Erik Keith]

Thanks for clarifying Draco,

I've set a replacement to your copy of Seedy Tavern to ship with this months subscription shipment at no additional charge. On occasion our system can display errors, so I wanted to ensure that you hadn't received it already. :)

You should be able to confirm the updated contents of your order on your Order History Page. Thanks again for bringing this to our attention!

[Draco Bahamut]

Thank you very much for your support. I cannot recommend Paizo customer support more than i already do.
If you had any trouble with a brazilian customer who don't understand english very well, i can help. Some of them are already seeking me, but i try to make them contact you anyway.
( I work at a major brazilian bank, so people were already seeking help with international orders and credit cards support anyway. )