Pathfinder ACG Subscription


Customer Service


Hello

I'm trying to set up a subscription for the above, starting with Deck 4, however, ever time I try it, when I get to Confirm the Order it dumps me back to the Shopping Cart... the subscription doesn't show under My Subscriptions and I haven't received an e-mail confirming it's gone through!

Could you maybe check if this is confirmed when you get the chance??

Many Thanks

Tim

Lantern Lodge Customer Service Dire Care Bear Manager

I think its having issues because deck 4 is currently waiting on us getting a reprint and we've never had a starting subscription option be backorderable before. Can you try starting with deck 5 and then if it goes through, just let me know and I will manually add deck 4 and its promo card. If that doesn't work, let me know.

thanks
sara marie


Sara Marie

Thank you so much for your prompt attention to this matter :)
I've managed now to start the subscription with deck 5, so if you would please add number 4 and it's promo in as well it would be greatly appreciated!!

Again, fantastic service and love this game... was having difficulties getting it from the local store (no promos and very late!) so even thought the shipping is more, I'm more than happy to subscribe!

Many Thanks

Tim

Paizo Employee Paizo Customer Service Algorithm

Greetings Tim,

I've set Adventure Deck #4, #5, and their associated promo cards to ship to you next month when we release Deck #5. If you would like to have Adventure Deck 4 ship immediately just let me know and I'll be glad to set it to do so. Thanks!

- Erik K


Erik

Thank you ever so much again!! I repeat my previous comments about your fast and efficient management of this issue :)

I'm quite happy to wait and get decks 4 and 5 together! As I mentioned before, I was struggling to obtain the decks through my local store, so as a result my regular group are just finishing deck 2 now, so by the time the decks arrive we should be ready for them!

Many Thanks again!

Tim

Community / Forums / Archive / Paizo / Customer Service / Pathfinder ACG Subscription All Messageboards
Recent threads in Customer Service