I paid for the PDF version only, and have actually downloaded it. In fact, I have it open right now.
However, I bought and downloaded it while the site was wonky, and when the site reset to stability the purchase of it was removed from my downloads section.
I am not asking for a refund, and I have emailed customer service and not gotten any answers. All I want is it added to the downloads so I can download it again later if it is errata'd.
I apologize for my impatience on this.
Customer Service Representative
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Hey there,
Our apologies that we haven't gotten to your email yet, Customer Service is still backed up from the holidays.
Looks like there were a couple orders that fell into this boat due to the website outages. We're investigating with the tech team to figure out the best way to resolve them. Can you please forward the email confirmation from the order to our CS Manager, Sara Marie (sara.marie@paizo.com)?
In the mean time, I have granted the PDF back to your account.
~Justin Riddler
Customer Service
Thank you!
I am forwarding it now ^^
And, I am sorry for how the storm has affected you. I hope recovery goes quickly and no important data was lost.