Helloooo Paizo Peoples!
So I'm having a problem with the shipping on one of my orders. My wife and I moved back in March, and I had THOUGHT I had changed my shipping address to our new place. Turns out, even though I changed my credit card and address in some places, it didn't take for my subscription packages. Luckily enough, I still didn't have any troubles getting my packages as they were forwarded to me, and in my excitement they just got opened without ever double-checking the address.
Fast forward to December's shipment, and it never arrived. I looked up my orders and noticed that my address hadn't changed. I changed it to the correct one right before January's shipped. I chalked December's up to everyone having terrible winter weather and things getting delayed, etc. But then I got my January one yesterday. :(
The tracking info says it's still in my town, but I won't be able to get it because I don't have the correct address on my license anymore. So... What can I do? Can I have it shipped back out once it comes back to you guys? Or is there anything else I can do? Please let me know!
Thank you for your time!
-Ki
Paizo Customer Service Algorithm
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Sorry to hear about that Ki,
I've set a replacement copy to the items in your December shipment to your sidecart to ensure we get them to you with your next subscription shipment. This way I can ensure you receive them while still giving the original package time to arrive incase its being delayed by the forwarding process.
If you do see your original December shipment make sure to let us know so that we can cancel the replacements, otherwise you should receive them with your February shipment.
Let me know if I can be of further assistance. Thanks!
- Erik Keith
Will do! Thank you very much!