Order # 2867293


Customer Service


Order 2867293 placed on Oct 29, 2013 and marked as shipped on the Nov 22, 2013, it is still not received.

I know my address is correct becaause I received the Christmas Postal from Paizo (for that I thank you).

I would like to know if there's any kind of problem with my order.

Dark Archive Customer Service Representative

Hey there,

Your order was processed for shipping on November 22nd, with an estimated delivery of 9-36 business days via Standard Post. It is currently the 31st business day due to the many holidays that have occurred since then. At this time we ask that you give the package a few more days to arrive. If the package does not arrive by January 24th please reach out to us again.

In the mean time, you should check with your local postal delivery system or your local customs office to see if they are holding any packages for you.

~Justin Riddler
Customer Service


Justin Riddler wrote:

Hey there,

Your order was processed for shipping on November 22nd, with an estimated delivery of 9-36 business days via Standard Post. It is currently the 31st business day due to the many holidays that have occurred since then. At this time we ask that you give the package a few more days to arrive. If the package does not arrive by January 24th please reach out to us again.

In the mean time, you should check with your local postal delivery system or your local customs office to see if they are holding any packages for you.

~Justin Riddler
Customer Service

Hi Justin,

Thanks for the answer. I'll give it at least 2 more weeks. As you pointed out, the Christmas and New Year holidays always take a wrench into the mail services.

Cheers.

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