A reasonable request for a refund not receiving a response

[Sixteenbiticon]

Hello,

I have emailed customer service about my issue twice and haven't received a response. This is in regards to Paizo Order # 2799800. I purchased XRP6001E 1 on 1 Adventures #1: Gambler's Quest (OGL) PDF to run for a friend of mine. A few hours after making the purchase and downloading the file, I noticed that IMPXRP6200 One on One Adventures Compendium (PFRPG) existed. I was planning on running at least four of these adventures for the PFRPG, so not only would the Adventures Compendium save me money (4 x $6.00 being more than the Compendium price of $18.00), it would also save me the hassle of converting it from OGL to PFRPG.

If you refund my $6.00 for Gambler's Quest, I will gladly purchase the Adventure's Compendium. I assure you I am not trying to pull any sort of scam and have already deleted the PDF from my computer. Please help me and honor this simple request.

Thank you!

[Justin Riddler]

Hey there,

Sorry we haven't gotten to your email yet. Customer Service is still backed-up from the holidays. We'll respond to your email as soon as possible.

~Justin Riddler
Customer Service

[Sixteenbiticon]

Okay, not a problem. Thank you for your response!