Cancel Order # 2809259

[Jeven]

Please cancel order #2809259 Nov 16, 2013.

The main item I ordered Midgard Campaign Setting (PFRPG/AGE) Softcover/PDF Bundle has been "Pending" for a month and a half. The product description says its in stock.

The rest of the order was split off and sent separately in a flimsy cardboard envelope. It arrived and all four corners were crushed in the post, so I've posted that back to you unopened.

So cancel the order for the Midgard Campaign Setting. And don't replace the package I've send back, since you'll just stuff it into another flimsy envelope and that will inevitably get damaged as well.

I've ordered books from lots of companies in many different countries and your packaging is the worst.

Thanks.

[Justin Riddler]

Hey there Jeven,

It looks like the physical copy of the Midgard Campaign Setting hasn't shipped out due to a hiccup on our end, for which we apologize. Since you haven't downloaded the PDF yet, I can offer you a full refund for the Print/PDF Bundle, or I can refund you for just the cost of the physical copy ($30.00); just let us know what you would prefer.

We're sorry to hear that your package was damaged in transit. When your package arrives back to us, we will process a return of your order, notify you via email, and refund you the amount you paid for the product. You will not be reimbursed the cost of shipping & handling.

~Justin Riddler
Customer Service

[Jeven]

Thanks Justin.

I would like a full refund for the Print/PDF bundle.

[Justin Riddler]

Thank you for the notification. I have canceled the print version from this order, processed the return of your Print/PDF Bundle, and refunded your payment method $49.99. Usually you will see these funds on your account within 5 business days.

When the rest of your order is received by us, we will notify you via email.

~Justin Riddler
Customer Service