Order # 2856769, wrong item received


Customer Service


Just received #2856769 but unfortunately one of the item was incorrect.

I ordered "PZO4014: GameMastery Map Pack: Caverns" but received "PZO4015: GameMastery Map Pack: Caravan" instead.

The other items in the order were fine. I ordered "PZO4014: GameMastery Map Pack: Caverns" as part of the Great Golem Sale so I hope it's still available. Let me know what I should do with the Caravan Map Pack.

Many Thanks

Lantern Lodge Customer Service Dire Care Bear Manager

I'm so sorry for the error. I've set up a replacement for the correct map.

thanks
sara marie


Sara Marie wrote:
I'm so sorry for the error. I've set up a replacement for the correct map.

Many thanks. Would it be easier (and cheaper for you due to shipping) if I got the PDF download instead of the physical product as a replacement?

Lantern Lodge Customer Service Dire Care Bear Manager

Already got your replacement shipped out since I was making sure the corrected changes to the item's title on the packing slip went through correctly. Enjoy!

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