Dear Paizo Customer Service,
unfortunately I have not yet received Bestiary 4.
Order 2842222 was split into two shipments and the other books already have been delivered to me.
Please check if the Bestiary was shipped etc pp?
If it was I will wait until mid January in case there was a delay or sth like that.
Thank you very much for your help!
Customer Service Representative
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Your order was processed for shipping on October 28th with an estimated up to 36 business days in transit. Today is currently the 35th business day.
We usually ask that you give the package an additional week beyond the outside estimate, as shipping delays may occur. If your package does not arrive by December 30th, please reach out to us again. In the mean time, you should check with your local postal delivery system to see if they are holding any packages for you.
All of our delivery times are estimates. When your package leaves from our warehouse for an international destination it passes through the US Postal System, US Customs, your country's customs, and then your local postal delivery system. Sometimes packages can pass through this system quickly, and other times it can take the full delivery estimate. Your local customs office may be another location to check with for the whereabouts of your package.
~Justin Riddler
Customer Service
Your order was processed for shipping on October 28th with an estimated up to 36 business days in transit. Today is currently the 35th business day.
We usually ask that you give the package an additional week beyond the outside estimate, as shipping delays may occur. If your package does not arrive by December 30th, please reach out to us again. In the mean time, you should check with your local postal delivery system to see if they are holding any packages for you.
All of our delivery times are estimates. When your package leaves from our warehouse for an international destination it passes through the US Postal System, US Customs, your country's customs, and then your local postal delivery system. Sometimes packages can pass through this system quickly, and other times it can take the full delivery estimate. Your local customs office may be another location to check with for the whereabouts of your package.
~Justin Riddler
Customer Service
Thank you for your reply.
I did wait a little bit longer because there were other shipments that had been delayed due to the holidays.
Unfortunately, my bestiary 4 shipment still has not arrived.
Neither the local post office nor customs were able to help me, among other things because there is no tracking / shipment ID (as far as I know).
I really do appreciate any further assistance!
Best Regards
Felix
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Customer Service Representative
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Hey there Felix,
Sorry to hear your package has not arrived. I've set up a replacement in your sidecart for shipping with your next subscription shipment. You can verify this change on your My Subscriptions page.
In the mean time, let us know if the original package shows up.
~Justin Riddler
Customer Service
Hello Justin,
I really appreciate your help and paizo's way of handling a lost package.
Of course I will let you know immediately if the original package shows up.
Because I do not have much experience with international shipping - is it possible to get a ID number for a package or something like that?
Thank you (again)
Felix
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Customer Service Representative
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Hey there Felix,
Unfortunately Paizo does not provide tracking on international packages.
~Justin Riddler
Customer Service