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So, I attempted to make a pretty big order for the Golem sale yesterday (admittedly not paying attention to see that you guys were closed down for the holiday weekend) but when I pushed the confirm order button at the end I was just sent back to the main Paizo Store page, all of my items were still in my cart, and my bank account now has a pending charge for the amount of my order. Now, I figured at the time that maybe the holiday downtime could have had something to so with the issue and that the charge on my account is just there because I attempted to buy something that didn't go through, so it will come back to me in a few days. My big concern is that even though I tried to make an order while the sale was going on, if I have to wait until Monday to put the order through I'll miss the great deals. Help!
Customer Service Representative
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Your order was submitted successfully on November 30th. You can verify this from your Order History page.
I show two failed authorizations from when you attempted to submit the order originally.
In this case, your first 2 transactions were approved by your bank but denied by our credit card processor because your billing address did not match exactly what your bank has on file. I have placed an authorization reversal request in, and usually your funds will be released within 5 business days, however your bank controls when these fund become available.
More information about authorizations and our billing policy can be found on our FAQ
~Justin Riddler
Customer Service