Hi,
I placed order 2741842 on 27 October but only got shipment notification on 23 November - 20 business days later.
I then placed order 2885321 on 9 November and received shipping notification on 15 November.
Why did it take so long for the first order to process and ship? I know you are busy with the sale but I run an online toy store and we manage to get all orders out within one working day, even during the busy Christmas period. Do you not have enough warehouse staff or did you not have some of the items in stock?
Customer Service Representative
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Hey there,
Order #2741842 was submitted on October 26th with an estimated 9-17 business days for fulfillment. It was processed for shipping on November 22nd, which was the 19th business day due to the Veteran's Day Holiday.
Order #2885321 was submitted on November 8th with an estimated 2-10 business days for fulfillment, and processed for shipping on November 14th, which was the 5th business day due to the Veteran's Day Holiday.
Each item on Paizo.com has an estimated fulfillment time listed under the Availability section of their product page; this is the estimated time we think it will take to process your order, and if need be, get the item from our suppliers. We state the longest fulfillment time from all the items in your order confirmation email.
We apologize for any delay in shipping. The Great Golem Sale has caused a high volume of orders and we have been processing orders as quickly as possible.
~Justin Riddler
Customer Service