This order cannot be processed because an appropriate shipping rate cannot be found.


Customer Service


Trying to order a couple things and can't complete. This is the error message I'm getting. I sent an e-mail as the page recommended, but further feedback would be appreciated.

Hoping to get this resolved before the sale ends/sells out.


All of a sudden it's able to calculate my shipping information, but now my "Place your order" button is greyed out.


Renesis in another thread made a comment about bundles being bugged, so I replaced my module bundles with individual parts and the button was no longer grayed out. Shipping cost went up a few dollars though.

Paizo Employee Chief Technical Officer

Folks,

We're working on these issues—basically, we've got a very high volume of people placing orders that individually contain dozens of items, and the part of the system that works to figure out the most efficient ways to ship things is getting overwhelmed. Until we solve this, you may find that our system is more responsive if you place a few smaller orders—say, no more than a dozen items—instead of one big one.

We'll post updates in this thread—I'm going to lock this one, so the discussion can stay in one place.

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