Order #2818378 Magnificent Egos Tired Thom


Customer Service


Received my order #2818378 yesterday, which included the Magnificent Egos Iron Heroes miniature Tired Thom.

I looked at him in the package and he had no right hand with weapon nor shield on his left arm. So I thought "Maybe his hand is behind the foam" and opened the package. No right hand.

So I tried looking up pictures up him on the Internet but the picture I find is the same one on the website here with a morningstar/flail/ball+chain and a shield on his arm.

Not only does the miniature not have a weapon, but he doesn't have a right hand. Is this normal, or was he missing parts? (I'm aware that sometimes hands with weapons are sold separately but I'd expect him to have a default hand.)

Lantern Lodge Customer Service Dire Care Bear Manager

Minis missing body parts (that isn't part of the mini's sculpt) is not normal. I've set up order 2877146 with a replacement.

thanks
sara marie


Thanks.

And yeah, I know it's not normal to be missing parts, but just meant maybe his sculpt has him with one hand and the sample picture is of a custom job where somebody gave him a hand. That seems unlikely, just didn't want to exclude the possibility.

Anyway, thanks again.

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