Order 2842678 - Not arrived, can't track?


Customer Service

Shadow Lodge

Heya guys. I have the above order listed as shipped on october 25th, and the tracking number doesn't work. Unless i'm bad with shipping (i am) i should at least be able to see where it is or recieved it by now at least?

Dark Archive Customer Service Representative

Your order was processed for shipping on October 25th, with an estimated delivery of 3-10 business days via Standard Post. It is currently the 4th business day. At this time we ask that you give the package a few more days to arrive. Please be aware that it is possible your package did not leave our warehouse on that day due to the high volume of orders we are processing and depending on when in the day yours was processed.

Paizo utilizes a sub-service of UPS known as Mail Innovations when we ship our packages Standard Post. What this means is that Mail innovations delivers the package to your local postal sorting office and USPS handles getting the package from there to your address. It usually takes Mail Innovations 3 business days to update their tracking information after they process it at their facility though they can run behind. It is also possible that your package may have missed a scanning point, but still be on its way to you.

~Justin Riddler
Customer Service

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