Hey there.
Just bought four of your Skulls and Shackles boosters from forbidden planet in London for part one which i'm about to run. Overall I got a great mix and i'm happy to see a NPC in each box from what i've opened.
Some of the paint jobs haven't been perfect. Paint missing on parts and a little flakey but i'm happy to allow that with pre-painted stuff. But there was one so utterly appalling in quality I had to post here as I don't know who to contact.
I'm made a small gallery there. My camera only has autofocus so I had a little trouble focusing on the face but it should give an idea:
Gallery of the shoddy Pirate Sailor
Obviously the products do vary but this really is unacceptable. The face is a tan brown blob with two black dots on it. With it running over to the hair. And the sword is bent to fix into the box. Looking at the production proof online shows just how far it is from it: Production Proof of Pirate Sailor.
I also got Rosie Cuswell whose face is a little blobby along with her arm as well but i'm not going to make too much of a fuss over that.
At the least I would simply like a replacement or some credit to rebuy a new one from you. My past purchases of miniatures from you have been pretty good and I haven't had any issues before.
Is there anything you can do? Thank you!
Customer Service Dire Care Bear Manager
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The miniatures are produced by Wizkids, and as it was purchased through a retailer other than paizo.com, you'll need to contact Wizkids customer service. Their website is http://wizkidsgames.com/support/.
Additionally, I've linked this to our Licensing Coordinator who is our contact with Wizkids for reference.
thanks
sara marie
Thanks Sara, big help.
I noticed there was a replacement system you could use. It seems a little pointless to use though for such small order and you have to pay for shipping to the U.S from the U.K. Plus waiting possibly months for replacements when I am playing this game now. I would be happy to return them but the turn over time and the money I would pay to send them just doesn't seem worth it if that is the only solution.
Bit disappointed to be honest. But my players have really enjoyed the first 7 days of skulls and shackles. So give that good feedback to your team if you want!