Please can you put the Flip-Mat and the Map-Pack from this order into a separate package (I'm quite happy paying the extra postage for this)
Thanks!
(And an extra-special thank you to Sara Marie and Gary for working over the past three days!)
Just spoke to Justin on the phone and this is all sorted now, thank you :)
(In case you're curious, this is because books are tax-free in the UK, and a books-only package will go straight through customs while the maps could end up getting the entire value of the package taxed if either USPS or UK customs make a mistake somewhere, putting the maps separately makes sure I don't get hit with a $20-30 tax bill before the postman will hand my package over :) )
Thanks again for going out of your way to help me with this!
Customer Service Dire Care Bear Manager
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Glad Justin was able to assist you. Since we ship worldwide, and there are so many vastly complex customs rules which often vary between countries and between different types of items, trying to set up options for each scenario gets really complicated really fast. Currently, our system does its best to save customers on shipping by combining items and orders where possible. If you do ever need orders split, let us know and we will do our best. The only way to make sure they ship separately though, is to wait until the first order/items ship before placing an order for the second.
thanks
sara marie
Yep, normally I'd just place two orders, but in this case it's all subscription stuff so it gets bundled together automatically. Considering a quick international phone call is usually under a dollar I'll probably do that from now on after each order is generated just for my own peace of mind :)