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This order was placed one month ago (August 9th) and is still pending, even though my September subscription has already authorized payment.
At first I thought it was because an item was backordered, but your FAQ says that if an item is on back order, everything else would ship separately. Is it a credit card problem? My card had not yet expired at the time, and I've updated my account with my new card as well.
I would like very much to receive these items, so if there is anything I need to do or if you're missing some piece of info from me or something let me know.
Customer Service Representative
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Currently the Gamemastery Condition cards are on Backorder and that is what is holding up this order. The Condition Cards were placed on backorder after your order was submitted, which is why they were not split off into a separate order, and we apologize that the FAQ does not currently clarify this.
Since you have a subscription, I've moved the Condition Cards to your sidecart so that they can be fulfilled at a late time. If you would like to cancel this item instead, just let us know.
The rest of your order should be shipping as soon as possible.
~Justin Riddler
Customer Service