Order Number 2706206

[Aberzombie]

Howdy Paizo Folk. I was hoping y'all might be able to find out where my AP subscription order is. According to my account it shipped out on 13 August and I still haven't seen it. Tried to track it, but that didn't work. If there's anything you could do to find out, I'd appreciate it.

[Sara Marie]

The pre-printed label for the order was generated on August 14th when we charged your card and granted PDFs.

Currently there is a display issue in the Order History and My Subscription pages that displays the "shipping date" as the day your label was printed.

If you look at your email confirmation, you should see "A package containing 1 item from Paizo Order #2706206 is expected to ship from the Paizo warehouse by Friday, August 23 via Standard Postal Delivery..."

At this point, all the pre-printed label orders like yours have been packed and are ready to be picked up by our carrier on today. Tracking will then hopefully kick in by Wednesday or Thursday of this week. However, Mail Innovations (which is our standard mail shipper), does have a higher-than-usual frequency for missing scans of packages and the package will still be on its way even without tracking.

I apologize that your August subscription is taking longer than usual and we do plan to review our process to see if we can do better next year.

thanks
Sara Marie

[Aberzombie]

Cool! Thanks for the info, Sara Marie. When I saw the 13 August date on my Order History I thought maybe the people doing the delivering had muffed up (or tha my brother had somehow gotten to it before me). I'll try to remember to check the email dates instead.

As for the overall subscription delay, I've got no problems. Plenty to keep me busy, so no harm, no foul for me.

Thanks again! You guys kick ass.