Double Order / No Order

[Human Removal Specialist]

Hi I recently tried to buy the Mythic Adventures PDF, and when I completed the transaction it didn't go through or it seemed. So I tried again 10 minutes later after waiting for it to show up on the site. Now my bank account says I have two pending orders from you, but the site has 0 pending orders. So can you cancel the second order of the Mythic Adventures PDF. Also can you tell me how to get my first order to process properly.

[Justin Riddler]

What you are seeing on your account are authorizations. We authorize your payment method before we submit your order, but do not charge your card until your product ships (or is downloadable in the case of PDFs).

In this case, your transaction was approved by your bank but denied by our system because your billing address does not match exactly what your bank has on file. I have placed an authorization reversal request in, and usually your funds will be released within 5 business days, however your bank controls when these fund become available.

More information about authorizations and our billing policy can be found on our FAQ

The items are still sitting in your shopping cart waiting for you to finish checking out

The easiest way to make sure you have your billing address correct is to go to your bank's website and view your billing address, then make sure you enter the information into our website exactly how it is displayed on your bank's website.

~Justin Riddler
Customer Service