Hi,
My shipping notice arrived last night and has only the Skull & Shackles case incentive gargantuan dragon listed as shipping. When I look at the order, that shows as shipping, most of the other items show as Pending, but the Trapsmith hardcopy shows as back-ordered.
The case-incentive only shipping seems a bit weird, so I just want to make sure there isn't something else (like the Trapsmith) holding up the rest of the order.
Thanks!
Customer Service Representative
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Hey,
Your order was split into 2 packages for shipping. The first part of your order has been shipped and the second part is currently in the shipping queue for processing by our warehouse. You should see the rest of the order shipping shortly (Trapsmith Print Edition too).
~Justin Riddler
Customer Service
Splendid, thanks!
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Customer Service Representative
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Same thing happened to me, glad to see its not an error.
And it looks to be a similar situation. The second package for your order is currently being processed by our warehouse and should be shipping shortly.
In the future, it is best to make your own thread in the Customer Service forum rather than piggy-back on someone else's topic. We don't want to lose your question in a flurry of board posts.
~Justin Riddler
Customer Service