Order 2260912


Customer Service

Grand Lodge

Corrected the payment method, just want to make sure it went through.

Lantern Lodge Customer Service Dire Care Bear Manager

It did! Thanks.

sara marie

Grand Lodge

My credit card is showing a duplicate charge pending, so I'm not sure what happened there. Please look into it and I will monitor it on my end.

Dark Archive Customer Service Representative

What you are seeing on your account are authorizations. We authorize your payment method before we submit your order, but do not charge your card until your product ships (or is downloadable in the case of PDFs).

In this case, your transaction was approved by your bank but denied by our system because your billing address does not match exactly what your bank has on file. You corrected this when you updated your payment method, which is why everything has gone through now.

I have placed an authorization reversal request in, and usually your funds will be released within 5 business days, however your bank controls when these fund become available.

More information about authorizations and our billing policy can be found on our FAQ

~Justin Riddler
Customer Service

Grand Lodge

Thanks, I thought that was it.

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