Hello,
The Shattered Star Pathfinder pawns in my order arrived damaged but the adventure path (underneath the pawns in the mangled box) was ok. What is your policy regarding this kind of thing? I would love a replacement if possible.
Thank you.
I am not customer service, but I am sure they will want pictures emailed to customer.service@paizo.com so they can make a determination.
I would include pictures of the box it came in, and the item itself showing the damage.
-- david
Customer Service Representative
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We process things like this on a case-by-case basis. The first step is to email customer.service@paizo.com and include pictures of the damages.
~Justin Riddler
Customer Service
I will borrow someones camera and get a pic to you as soon as I can.
Thank you.