paizo order 2655570


Customer Service

Lantern Lodge

hey I just got my message that my order is ready to ship, only I actually got two emails, each saying that they are shipping 2 of the items.... was the order broken up and shipped twice instead of at once? should I be looking for two packages? does this mean extra shipping fees?

just a little confused as to whether I am looking for one package or two, esp as I was a little worried to see only a part of the order shipped. before finding the second email

Dark Archive Customer Service Representative

Yes, your order was split into 2 packages. You currently have your Subscriptions set to use the Cheapest Method, and our system found that it was cheaper to send 2 smaller packages rather than 1 larger package.

If you have any further questions or concerns, please let us know.

~Justin Riddler
Customer Service

Lantern Lodge

That makes sense then! thanks for letting me know what was going on!

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