Hello!
I have a purchase I'd like to make and add to my sidecart for a pending subscription shipment.
On the page it says "you have X dollars store credit" and it says I'm using $0.00 of it. I want to actually use it but when I go into the page to imput the amount to use, and click apply, it returns me to the same page where it says I'm using 0.00 of it.
This is all prior to selecting the "Place Your Order" button. Is there something I'm doing wrong, or is the site messing up?
Customer Service Manager
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Your order is set to go into your sidecart. Since we don't charge until the order ships and your subscription is set to use store credit on shipments, it won't charge you now for the product and will instead use store credit if any is available when the subscription ships (estimated next week).
thanks
sara marie
Oh. OK, thanks. I didn't know what was going on.