Accidental order of duplicate PDF

[-Steve Johnston-]

Hi.

I accidentally purchased the same Paizo PDF twice. I'm hoping you can help me.

On May 30th I ordered a PDF of "Pathfinder Companion: Second Darkness", not realizing I had purchased the same PDF just two weeks prior. Usually, after I've purchased a PDF, I see the text "in your downloads" on the product page. I didn't see that on the "Second Darkness" page, so I placed my order. The purchase went through and my credit card was charged.

I realized my mistake later that day, when I went to my account downloads page and saw the purchase date listed as "Tue, May 14, 2013" instead of that day's date. Checking my email records, I found confirmation emails for both purchases.

Here's part of the email I received May 30th confirming my purchase:

Quote:

Dear Stephen,

Thank you for placing Paizo Order # 2600665, submitted May 30, 2013 at 04:08 AM (US/Eastern).

This item was fulfilled May 30th, 2013:
1 x Pathfinder Companion: Second Darkness (OGL) PDF @ 6.99 = $6.99

Subtotal (1 Item): $6.99
-----------------------------------
Order Total: $6.99

We have charged $6.99 to your credit card.

And Here's the email I received May 14th:

Quote:

Dear Stephen,

Thank you for placing Paizo Order # 2551620, submitted May 14, 2013 at 06:21 AM (US/Eastern).

This item was fulfilled May 14, 2013:
1 x Pathfinder Companion: Second Darkness (OGL) PDF @ 6.99 = $6.99

Subtotal (1 Item): $6.99
-----------------------------------
Order Total: $6.99

We have charged $6.99 to your credit card.

My question is, can I get a refund or store credit for my second purchase of the same PDF? I love Paizo's Pathfinder game and hope that you can show me some love as well by saving me from my own error.

I emailed customer service May 30th, but have not received a response. It appears this forum may be the best way to contact the company.

Thanks for any help you can provide.

[Justin Riddler]

It looks like we got your email on May 30th and responded later that day. You were using a different email address than the one currently linked to your account, so you may want to check there.

To summarize our response, your second purchase of Second Darkness Player Companion was refunded on May 30th and you were granted $6.99 in store credit.

If you have any further questions or concerns, please let me know.

~Justin Riddler
Customer Service

[-Steve Johnston-]

Thanks, Justin!

I checked my other email account and found the message.