Hello!
I have been trying to check the shipping updates on my order for several days, but I keep receiving the following message:
Results for 02445PZO00000535531
Tracking information for this piece is unavailable at this time. Tracking may take 24-48 hours after your mail piece has shipped. Please check back at a later time for additional information.
If tracking is unavailable after 3 days, please contact your shipper.
I just wanted to check and make sure everything was alright and it had been shipped.
Customer Service Representative
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Your package left our warehouse on May 22nd with an estimate of 4-8 business days in transit. It is currently the 4th business day due to the Memorial Holiday.
Paizo utilizes a sub-service of UPS when we ship your packages Standard Post, called Mail Innovations. What this means is that Mail Innovations delivers your package to your local postal sorting facility, and USPS delivers the package to your address.
While Mail Innovations provides tracking information on your package, they are not as accurate with scanning packages as UPS Ground and other higher service levels. Most likely your package has either missed a scanning station and is still on its way to you, or Mail Innovations is running a day or two behind on updating their tracking system.
Additionally, we ask that after the 8th business day, you give the package one more week to arrive, as shipping delays can occur and we find that most "missing" packages arrive within that time frame. Feel free to check-in again at that time if you package has not arrived.
A list of available shipping options, including which ones are trackable, can be found on our FAQ
~Justin Riddler
Customer Service
Thank you!
As an FYI, my May shipment was delivered two days ago and UPS-MI *still* doesn't know about it... heh...
-- david