So, when I click the track your package at link, I get a page saying tracking unavailable at this time, and to give 24-48 hours, and if it's still unavailable after 3 days contact your shipper. Well, I gave it a week with the holiday weekend and all, but still no tracking. Just wondering what the deal is with this.
Customer Service Representative
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Your package left our warehouse on May 22nd with an estimate of 3-10 business days in transit. It is currently the 4th business day due to the Memorial Holiday.
Paizo utilizes a sub-service of UPS when we ship your packages Standard Post, called Mail Innovations. What this means is that Mail Innovations delivers your package to your local postal sorting facility, and USPS delivers the package to your address.
While Mail Innovations provides tracking information on your package, they are not as accurate with scanning packages as UPS Ground and other higher service levels. Most likely your package has either missed a scanning station and is still on its way to you, or Mail Innovations is running a day or two behind on updating their tracking system.
Additionally, we ask that after the 10th business day, you give the package one more week to arrive, as shipping delays can occur and we find that most "missing" packages arrive within that time frame.
A list of available shipping options, including which ones are trackable, can be found on our FAQ
~Justin Riddler
Customer Service
Thanks for the reply, Justin. Checked the mail this morning and the package was there.