I know it hasn't been the allotted time but it seems odd to me that tracking for this shipment doesn't work at all. So any idea what's up?
Order #2496222
Customer Service Manager
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Occasionally packages miss getting scanned, we've found that the standard postal service does a pretty good job of scanning in the tracking information, however, their rates of missing scans are a bit higher than UPS ground. Missing that tracking scan does not interfere with delivery and you should still expect your package within the 4-8 business day estimate. If it does not arrive within the 8 business days, we do recommend giving it an additional week as "missing" packages are usually just delayed and show up if given that extra time. For your order, your 4-8 business day estimated delivery window is from (yesterday) Tuesday, May 28th to June 3rd.
thanks
sara marie
Well, it's June 4th now and the package still hasn't shown up. Do you have any news on it?
Customer Service Representative
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We ask that you give the package another week to arrive as shipping delays can occur. You should also check with your local postal delivery service to see if they are holding any packages for you. If they do not have your package, let them know that you are expecting a package to arrive shortly.
If your package does not arrive within the week, please let us know.
~Justin Riddler
Customer Service
Okay, still no sign of the package.
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Customer Service Representative
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Sorry to hear your package hasn't arrived. I have set up a replacement under order #2616947 and you should be receiving a confirmation email shortly. You can also verify this on your Order History page.
Please take the time to make sure that the shipping address in the confirmation email is correct.
If you have any further questions, please let us know.
~Justin Riddler
Customer Service