Still declining my debit card after two weeks...


Customer Service

Silver Crusade

The next campaign i plan to run will be with pathfinder rules and I's really like to use your products to help with the overall experience. however, approximately two weeks ago i attempted to purchase for the first time through Paizo.com and my debit card was declined. I checked, double-checked, and triple-checked my information but every single attempt I made was declined. After reading one of the similar forum posts in the messageboards I realized my bank address was still my old address and i believe paizo had my new address. So I changed them both to my new address (It will be listed in my address page now)and tried again, but to no avail. Realizing that I still had several "false" orders pending in my bank account I simply waited for the three days to drop the hold from my bank before finally trying again tonight (5/7/2013). Still declining my debit card. I have more than enough funds for the purchase, and I've tried every iteration of adding punctuation after my middle initial, or after the abbreviation of APT but I am at a loss. Unless you are able to fix this, I may not be able to deliver these goods to my players in time. :(
Please help!

Lantern Lodge Customer Service Manager

If you go to your online banking, can you send customer.service@paizo.com a screen shot of just the address your bank has on file right now? Sometimes by seeing that we can spot the difference.

thanks
sara marie

Silver Crusade

Huh... I think I found the cause of the address issue. It would appear my bank keeps my address in two different locations?? and only one of them is reflecting my new address. I will update the second one and try again tomorrow after they are done processing it.

Silver Crusade

Ok thank you for the support! Turns out not only was my old address incorrect (and impossible to change except by calling PNC's customer service) but my old phone number was in there too. I have just now successfully placed my order and will be shopping here again. Woot!

Lantern Lodge Customer Service Manager

Yay! So glad this got figured out!

Let us know if you need ny further assistance!

thanks
sara marie

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